Refund & Exchange Policy

All Sales Are Final

At Gentle Reign, each piece is thoughtfully curated and prepared with care. As a small, Canadian-owned jewelry boutique offering limited quantities and individually selected pieces, we appreciate your understanding of our final-sale policy.

All purchases are final sale. We do not accept returns or exchanges for changes of mind, incorrect sizing selections, personal preferences, or unwanted purchases.

We encourage you to review all product descriptions, measurements, materials, and photographs carefully before placing your order.

Our Quality Commitment

Every piece is carefully inspected for visible damage and general condition before being packaged and dispatched.

We take pride in preparing your jewelry with attention to detail so that it arrives beautifully presented and ready to enjoy.

Concerns With Your Order

If you experience an issue with your order, please contact us as soon as possible, preferably within seven calendar days of receiving your package.

Please include your order number, a brief description of the concern, and clear photographs where applicable.

We will carefully review your inquiry and advise you of the next steps.

Jewelry Care & Wear

Our jewelry is designed to be enjoyed and should be treated with care.

Damage caused by accidental impact, improper handling, exposure to moisture or chemicals, or normal wear and tear is not covered by our discretionary return or exchange policy.

Gentle Reign does not provide jewelry repairs, resizing, alterations, or restoration services.

Our Commitment to You

Although all purchases are final sale, we remain committed to addressing genuine order concerns fairly and in accordance with applicable consumer protection requirements.

If you have questions about your purchase, you're always welcome to reach out through our Contact page.

The jewelry shines. You become.

Gentle Reign.